Download the Claim for Loss or Damage Form found below, fill it out, and send it to your nearest T-R Office by mail or fax. Click here to find our office locations.

Claim for Loss and Damage
Adobe Acrobat Format (190 KB)

Instructions for Completing a Loss and Damage Form

1. Keep damage articles, as these items MUST be available for inspection.
2. Please have shipping documents available at time of inspection.
3. The REGISTRATION NUMBER must be referenced on the claim form and any subsequent correspondence. The number can be found at the top right hand corner of the Bill of Lading.
4. Complete the top portion of the form thoroughly. Include POSTAL CODE and TELEPHONE NUMBERS.
5. The inventory number of the article is important. Include this number whenever possible.
6. Give a brief description of articles claimed (coffee table, desk, red bicycle).
7. Describe the extent and nature of damage (scratch on left side, dented on top).
8. Enter the amount you are claiming or your estimated cost of repair.
9. If additional space is required, please be sure attached pages include the same information requested on this form.
10. The claim form must be signed and dated. Failure to sign will result in the form being returned for signature.

Important Notice
Complete this form carefully and in as much detail as possible. No additions or modifications to those herein listed will be considered or accepted.